If you can’t handle email just send me a fax

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On Sat, May 28, 2011 at 10:01 AM, Aetna Notification wrote:@autoemail.aetna.com> 

@autoemail.aetna.com>New Communication on Aetna Navigator®
Dear BENJAMIN,
You have a new communication to view on your secure Aetna Navigator® member website.  Click here to display your online communication.
(snip useless info)

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On Tue, Jun 14, 2011 at 10:43 PM, Benjamin Bryan wrote:@b3n.org> 

@b3n.org>Please send the contents of your message directly to my email, I don’t want to take the trouble to login to your site to view the message.

Thanks.
Ben

***

On Tue, Jun 14, 2011 at 10:43 PM, Aetna Communications wrote:@autoemail.aetna.com> 

@autoemail.aetna.com>Thank you for contacting Aetna, unfortunately you have replied to an unmonitored mailbox.  Please refer to the Contact Us link in the original email with any questions and/or concerns.
(snip useless info)

***

Guess it wasn’t important.

Compare that with the email I received from Amica, a company that has humans!

On Tue, Jun 14, 2011 at 9:57 AM, (removed name and email)@amica.com> wrote:
Hi Mr. and Mrs. Bryan,
We spoke a few weeks about your move to Idaho… I just wanted to follow-up with you to see if you have had the chance to register your cars in Idaho? Once this has been done, we can get you started with an Idaho policy and cancel your California policy. I hope the move was a smooth one!
Thanks, 

(removed name & contact info) 

Amica Mutual Insurance Company | Oregon Regional Office


Amica knows how to handle email.  We’ve sent quite a few emails back and forth over the years with Amica and we always get responses like this.  They’ve never sent anything computer generated.

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